Trustpilot Review

So easy to order

Customer service agent, Alyssa Howson, contacted me and agreed to send a spare part. Very pleasant lady and very efficient. Thanks

Dylan Breslin was really helpful in resolving our mistake and provided excellent help and advice. Very grateful.

Quick ordering process that is easy to navigate

Easy to use and safe

Fast ordering the goods

Easy website to navigate and good prices. Managed to get everything for my bathroom in one place.

Great service! I ordered the wrong amount and needed to add a box so emailed them an Lindsey Dugdale came back to me within hours added a box with a seperate invoice which I easily paid with Apple Pay and no extra deliver charges as it will come out with my original order. Thanks would definitely recommend

Chris Holding in the Customer Service team is a credit to your company. Very helpful and friendly.

I ordered a bath, a sink and a shower tray. The shower tray was out of stock when I ordered it so knew the order would be a few weeks. While I waited, I changed my mind about the sink. Usually with most companies this is a nightmare to cancel an item and process a new on, they usually make you get it delivered and then send it back for cost. Instead Victoria plumbing have a web form where you can just ask to replace an item. I did it for one that cost slightly more. The next day, Lindsey Dugdale sent me an email and said it was all done, along with a second link to pay the new balance. I don’t normally write reviews but this is one of the rare examples of a company actually making something easy for the customer. Well done.