Trustpilot Review

The tap I received has a peeling chrome layer. I have logged it with the resolutions department and had a very pleasant and helpful call back, noting that my call has been picked up by a service representative. She offered me two resolution paths (refund or replace) and I opted for a replacement of a different brand of better quality (willing to pay the difference). She has taken this away and said she will call me again soon with some options. So far it has been a very good customer experience. Thank you Victoria Mansfield.

Gaynor Hamill Was excellent at taking my initial issue and seeing it through to being fully resolved. Really pleased with how Gaynor kept in touch to let me know what stage we were at and calling me once it was resolved to see if there was anymore that could be done. Top class service.

Seams simple look forward to delivery

Good product. Good delivery

Easy to order from the site.

Craig Eagers was really helpful in finding the sink I was looking for.

Victoria Mansfield was helpful and had a cheerful attitude and professionally sorted out my issues with my item and refund. Thank you Victoria.

Tried to amend an existing order as I needed to add to it. Was worried when reply to the amending order was 72 hours to get back to me - so I managed to live chat instead, as I feared that I would have put my whole order on delay. Alyssa Howson from live chat was extremely helpful, putting my mind at ease and processed my additional items. Now all of my order will come next day delivery. Very relieved.

Victoria Mansfield has taken really good care of my order, amazing costumer service and quick response.thank you very much

Easy to order what I wanted and when the bath arrived with a chip a lovely lady contacted me to arrange collection and a replacement. Very pleased