Trustpilot Review

Ordering process was simple & straightforward

Washer was just the job. Many thanks

The payment was made simple, and the service was excellent.

valve as described, easy fitting and works well so far. Delivery prompt and no issues

Easy to order and quick delivery. Already assembled so easily slotted in, well made. Very happy customers.

Had a very good experience overall. I spent nearly a £1,000.00 on Villeroy & Boch shower fittings which were delivered in a very large bag which had split wide open and all the items had spilled out. The items boxes themselves seemed undamaged and unopened and upon inspection were ok. I received 6 items when I should have received 8 so I raised a query and I was messaged back to say they would look into it. They messaged back 2 days later with an apology and confirmation they would send the two missing out which they did and which were gratefully received. They actually called also with a verbal humble apology which I was surprised at but for which I was very thankful, nice touch I thought. So overall very happy, mistakes were made but rectified satisfactorily. I was told by a pal their customer service was terrible but the service I received was superb and it seems they’re making a conscious effort to improve. I wouldn’t hesitate to deal with them again.

Tyler Conroy took the time and trouble to resolve the situation by contacting the manufacturer and I am awaiting a response.

Very easy to use chat system. Carina Kay was very helpful and got the job done efficiently.

hopefully being very fast

Thank you Joseph Lesry for your excellent customer services..