Trustpilot Review

Wanted to order the same toilet seat as previously ordered in 2024. Was able to find the relevant part number by entering the order number from 2024

Original delivery on time and in full. Unfortunately the delivery company had accidentally damaged a couple of items. Initially filling me with dread as there was no number to call, only an autobot on the website. “Here we go” I thought. Refreshingly, there was a button that connected me directly with a real life human being (I know!) and with 5 minutes had dealt with the issue, and arranged replacements. They were put on an overnight pallet delivery arriving before midday and minimising any downtime with my fitters. Genuinely good service. Shout out to Customer Service Advisor, Joseph Leary, who was politely, friendly and helpful. And even sent a follow up message to ensure everything was satisfactory.

Delivery as expected

I want to say a huge thank you to Tom Hughes at Victorian Plumbing for his outstanding customer service. I had an issue with an order that had gone wrong, and Tom was incredibly helpful from start to finish. He dealt with everything professionally, kept me informed, and completely took the stress out of what had been a frustrating situation. Tom went above and beyond to get everything sorted, and his friendly, reassuring approach made all the difference. He is a real credit to Victorian Plumbing and a genuine asset to the company. Excellent service like this deserves to be recognised. Thank you again, Tom!

Easy to order

Always efficient with fabulous products….

So easy and uncomplicated to complete order

easy purchase

Nice and easy 👍

I’ve bought a lot from Victoria plumbing this year due to house renovations. In my last order there was one small item missing but was quickly & professionally rectified by Victoria Mansfield just a day after I emailed with my concern. Very pleased with service. Thank you.