Trustpilot Review

Excellent service and great information

Quick response. Very friendly and professional from Alyssa Howson.

Already bought floor tiles from victorian plumbing good quality and even better on price

Easy to find what I needed on website, smooth purchase procedure.

Liv Bott was very helpful and solved the issue I had with my purchase straight away.

Hassle free, simple to order

Great site - thanks

I purchased a Roper Rhodes Traditional Wooden Soft Close Toilet Seat – Antique Pine, and unfortunately the right-hand hinge fixing failed after just six months. The seat can now be pulled off even when the lock is engaged. That said, I was very impressed with the customer support. They responded promptly after I submitted a complaint through Victorian Plumbing’s website and, although they weren’t able to send a replacement fixing, they immediately offered to send a full replacement seat. My only suggestion relates to sustainability. Since the existing seat is in excellent condition apart from the right-hand fixing, it would have been preferable and more environmentally friendly to replace just the faulty component rather than the entire seat.

EASY TO USE, AND QUICK PAYMENT METHOD

Fantastic website, lots in stock and some amazing products. Easy to order and use slight postal charges, but reasonable Item came quickly very well, packed, and unused with its looks and operation