Trustpilot Review

Easy to use site which had products I wanted

So much to choose from and great quality products

Easy to order and checkout

Resolved my issue straight away, big thanks to Adam Cooper 👏

A great selection of good stuff!

Easy to find and compare prices.

Easy to order. Great selection of products at realistic prices.

I had a purchased a brand new Hudson Reed external victorian shower control to replace the same item like for like. When installed it was faulty straight from the box and only hot water would come through and it was permanently on, when the handle was in the off position. The handle appeared jammed and would not turn. My plumber had to swap back the old control so we could turn the house water on again and have the shower isolated. I contacted Victorian Plumbing through the chat bot, which wasnt helpful and then i was passed onto a human they asked a whole series of questions as to whether the issue was with the installation, the boiler, house water pressure and a variety of other issues. I explained it was a like for like replacement and should work straight from the box. After initially getting nowhere, I reverted to sending an email with all relevant details, which was picked up by Erin. She called me on a weekend and confirmed some details and then processed my claim and organised the dispatch of a replacement at no extra cost. It arrived promptly and was installed by the plumber and works perfectly. Thanks to Erin for her help and efficient handling of the issue. Great customer service.

I had an issue with a recently purchased toilet. After doing a live chat with Tilly Dalton she quickly resolved it for me and arranged to send a replacement next day delivery, she was very polite and helpful and guided me through the whole process of providing her with the video of the issue. Five star service.

Thank you so much to Phoebe Smith who resolved my issue promptly and very professionally. With a fitting date for my sink getting close she has organised collection of my damaged one and replacement. And all on Good Friday