I made mistake it was solely my fault. I had ordered an incorrect glass panel for a shower. It was an expensive mistake as it cost me £70 to return, and there were further complications. However, I was delighted with the way Liam Bennion took a practical view and dealt with the situation very professionally. Liam phoned me back when communications were lost on live chat and explained all my queries fully so that I understood. Liam was proactive with excellent communication skills, a real asset to the company.

Very helpful customer service from Liam Bennion via Chat to resolve a delivery problem.

I was spoken to as a valued customer, everything was explained to me what was happening with my discount. Declan Brannigan-Sinnot was very polite and well spoken.

easy to order,great delivery

We had a problem with a broken toilet basin on arrival. The customer service was excellent; they dealt with the request immediately and called me to confirm a replacement would be sent the next working day. Liam Foster couldn’t have been more helpful.

Kate Grindley was very helpful and answered my query straight away.

Good quality and fast delivery

Kate Grindley was friendly and efficient in resolving my issue over live chat.

After frustrating correspondence with various advisers over a period of nearly four weeks James Cosgrove phoned me and resolved my problem within the hour! His empathy and efficiency restored my faith in Victorian Plumbing!

Great service. Aimee was very helpful.