Trustpilot Review

Very helpful & fast

James Connor was very helpful

The purchase was smopth from to finish .

I had an issue with a double order that, according to the policy, was already outside the return timeframe. Before speaking with CATHERINE MCHALE, I had already been disconnected twice while trying to explain the situation to other agents, and honestly, I was starting to feel frustrated and completely unheard. Thankfully, I ended up speaking with CATHERINE — and what a difference that made. From the very beginning, she listened carefully, understood the problem immediately, and without wasting any time, she contacted her senior supervisor and found a solution incredibly quickly. What seemed impossible with the previous agents was solved by her with professionalism, empathy, and genuine willingness to help. She not only saved me a lot of money, but also a massive headache and stress. It’s honestly hard to understand why the first two agents couldn’t help when she handled everything so efficiently and effortlessly. Victoria Plumbing is extremely lucky to have someone like her on the team — I genuinely wish she could teach all her colleagues what real customer service looks like. Because of CATHERINE MCHALE, my whole perception of the company changed for the better, and I will definitely be using Victoria Plumbing much more often in the future. Absolutely outstanding customer service. Thank you again, CATHERINE — I’m truly grateful! ⭐⭐⭐⭐⭐

Simple to use

Order process really easy

No problems from start to finish.

Super easy to choose our requirements and place the order. Plenty of pertinent information on website options so planning the installation was straightforward as was then ordering process.

Great website, easy to understand and up to three free samples to match your tile to your room :)

Like that you can get free samples so you are able to see the product prior to purchase.