Trustpilot Review

Easy to place order and very wide choice of goods

Positive experience being supported by Treesa George after I contacted the customer service team. Treesa was very polite and caring over the phone when discussing my missing Victorian Plumbing delivery. (The problem was with the courier, DPD, who had lost my parcel.) Treesa ordered a replacement on next day delivery so I don't need to wait for the lost package to be located and returned. Personable experience and problem resolved.

Hamid Rahman was very helpful and answered my query very quickly and kept me fully informed.

Quick response

Excellent service from Craig Eagers today. He is a credit to your company. He answered all my questions in a professional manner and to my pleasant surprise, gave the answers that I'd hoped to hear. Following his reassurances, I will be ordering a walk in shower from yourselves and probably several other related items in the next few days. Andrew Keely

Although there are no telephone numbers to contact Victorian plumbing and the bots are infuriating I emailed and got great customer service from Tyler. He was both professional and personable. I think customers should be more readily able to speak to humans such as your excellence staff. The bot experience is desultory. Thank you, Tyler.

I had a problem with a product i bought, emailed the company had a response within minutes.The product was replaced and I received it with in two days by post.The customer service was absolutely superb I was kept informed at all times.I wish to thank Aidan Maher and Elizabeth Hesketh for there excellent customer service.Nothing was to much trouble.I highly recommend Victorian plumbing both for the quality of the products and the exceptional customer service.

Zubair Rehmani did their utmost to get answers to my questions, including contacting various teams and they're going to contact the manufacturer to get a shipping time first thing tomorrow. Excellent service. Well mannered and polite.

Website easy to use. Pricing is fair.

fair price on quality goods