Trustpilot Review

Thank you Thomas Machin at Victorian Plumbing for keeping me up to date, responding quickly with clear calls and email follow ups to sort out a replacement delivery after DPD took it to the wrong place. Excellent service thank you.

Easy to locate the correct sized seat

Great. Fast

Very happy with how James sorted the problem very promptly. Fantastic. Thanks again.

Delivered intact and on time

Easy completion and lovely looking product

👍 Great customer service experience

Good service with sample tile

Caitlin Webster on the chat was extremely helpful and kind

Amazing customer service! My bathroom cabinet, which was part of a larger order, arrived with the mirror cracked inside, I didn’t find out until 6 weeks later after I unboxed it, installed it and opened the door to put the final holding screw in. I had only checked the outside when it arrived and didn’t realise there was a mirror on the inside of the door. I emailed across some pictures and a video showing the cabinet installed but still with the plastic wrap on. I was called and emailed within 48 hours by Elizabeth to let me know I was outside of the returns period but they would see if they could make an exception. I was then called a few days later by Caitlin to say they were sending out a replacement door. It was an expensive cabinet and thought of having to buy another was stressful, and my bad for not checking the inside. I know for future orders in general. I’m impressed it’s just the replacement part being sent so there’s nothing being wasted and I don’t need to take the whole cabinet down. I’m super grateful the exception was made, it’s made my day. I also ordered two sets of taps and a shower screen, which are all high quality and were well priced. I’m very happy with my experience, thank you so much.