Trustpilot Review

Excellent prices and choice. Very quick and helpful Live Chat.

Great service

The order arrived on time but Was short of an item. I spoke to Evie Watkinson in live chat and she got it sorted in no time. Great service. Thank you

Katie was fantastic, sorted everything quickly, patiently and without fuss.

Effective and efficient.

Thank you, Ethan Evans and Ellie Massam, for your excellent customer service. You were both very responsive and dealt with our issue quickly and efficiently. Our toilet seat had cracked, and the soft-close mechanism had stopped working. You resolved the issue straight away and arranged for a replacement toilet seat to be delivered the very next day. We really appreciate the prompt, professional service. Thank you!Alina

Great Customer Service Agents! I had an amendment for a rushed deadline and the agent Carina Kay was extremely helpful with my request. Amazing service so thank you to them and Victoria Plumbing

Very easy to use and quick and simple finance options

All straightforward.

I ordered a sink and tap which were supposed to be compatible - they weren't. While trying to return the tap the online chat service kept disconnecting halfway through conversation to get in sorted, leading to the conversations being restarted. So far so painful. Enter Caitlin, when our chat disconnected she found my phone number from the notes of a previous conversation, called and then emailed me to get the required photos, advised on a replacement product, got that sent to me free of charge and the old one collected. Brilliant customer service from a helpful friendly person. I guess I should give credit to VP for giving thier agents the freedom to properly fix things when there are problem, even if some of thier systems (i.e. the chat function) are non ideal. Will use VP again.