Trustpilot Review

I had a query about the price of an item and so went on to live chat. David Fairhurst dealt with my enquiry efficiently and quickly and saved me some money by offering a promo code so I am more than happy

Carina Kay updated me as to where my query currently is with their supplier and informed me she would follow up as soon as they reply.

Sadie Sudworthy was quickly available on the chat and offered to contact a supplier for a sample I needed. Thank you.

Kelvin Onabanjo, Provided excellent support as I am moving into a house with a that was missing a handle, he did the research & contacted the supplier keeping me updated the whole time & eventually resolved the issue getting me a new handle. he was excellent to deal with & i hope all customer service staff are as helpful as him.

Easy on-line ordering! (Let's hope delivery goes equally well!)

Sadie Sudworth made my experience great today from start to finish, nothing was too much trouble.

Used many times before always straight forward to order

Fast and efficient

I spoke to David Fairhurst, who was helpful when I was trying to obtain a spare part (a replacement Thermostat) for my Trafalgar Traditional Twin Exposed Thermostatic Shower Valve that I purchased from Victorian Plumbing in April 2019. He has taken my all my past order history details, plus photos of the shower unit and is contacting the supplier to help me obtain a replacement thermostat.

My query was dealt promptly with efficiency and professionally. I need to thank,Catherine McHale, for all her help. She knows her job.