Trustpilot Review

I recently purchased a kitchen tap and noticed the hot water handle was loose. I emailed on 13th February and 15th February Dylan Breslin from Customer Service Advisor-Victorian Plumbing had already called me to confirm the issue and offered me to send a replacement tap. He was very prompt, professional and helpful throughout. I was genuinely amazed by the speed and care shown.Exceptional customer service. Highly recommended!

First time ordering - very straightforward

Easy website and a wide range of great options

The website is comprehensive and easy to navigate. The products are very good and a reasonable price.

Good easy website to navigate . Wide and good selection of products .

easy and efficient

Simple process good payment options

Aesthetically best products on the market: check ✔️. Best value for money: check ✔️. Give you samples to try before buying and don't even charge you for postage: check ✔️. Can contact them at anytime and about anything, however trivial and you'll get a prompt response, often by multiple people willing to help or checking your query has been addressed: check ✔️. Any broken tiles are replaced immediately and they kindly and unlike other miserly companies, out of generosity give you a pack although only obliged to replace the broken tiles: check ✔️ A special shout out to Thomas Machin (among many others also really good) who l spoke to on live chat about the broken tiles. When l accidentally disconnected, l found he had desperately been contacting me via email. Luckily l reconnected and told him about my broken tiles and how l needed them urgently, as l had a tiler booked soon. Not expecting it, but first thing in the morning he had arranged for a fresh pack to be delivered and they had been wrapped with great care. He didn't even request me to rate him, but as a representative of Victoria Plumbing has restored my faith in good ethical customer service from a good ethical company. Sadly, not many like Victoria Plumbing around. They should be appointed to teach other companies how to do business!

Very good customer service

A pleasure to do business with VP again. Myra non-slip shower tray and shower both offered at a very competitive price. Delivered quickly and efficiently exactly where we needed them. Highly recommended.