Trustpilot Review

Received a radiator with scuffs on the case, so emailed customer service. Issue was escalated within 48 hours and Phil Palmer arranged a replacement shortly after. As I missed his call, Phil left a clear email with progress. The replacement radiator is due tomorrow so fingers crossed all is well, but impressive service from Phil and his team so far.

I sent an email request yesterday to check if I had all the correct codes etc to return tomorrow. Just had a call at 8.30pm from Sewa Evanson who has just answered the questions I had. Feel a lot better after the call. Thanks Sewa.

Super support from Mikege Augustus. Thanks for your help with my query.

The customer service team listened to me and my issues. They handled them well and I am very happy. (I have dealt with another company where I bought black taps from that corroded for no reason and the company blamed me!) Victoria Plumbing, and Tyler Cavett the agent who helped me, were excellent. Thanks team.

Let's start. Alex has an excellent telephone manner; her clear voice allowing her personality to shine through. She was patient in allowing me to explain my problem in my usual garbled way and grasped the issue quickly. She offered a way forward which I'm sure will satisfactorily conclude the matter. Buy her a box of chocolates 🍫 James Muir

Amazing service and Sewa Evanson very nice person and polite many thanks

Excellent and wide choice for all. Value for money after a lot of research.

Dylan and his colleagues quickly and without fuss arranged for a replacement shower head for me after mine split. 10/10 service. Thanks!

Thomas machin was very helpful and explained the situation very clearly

I accidentally ordered too many items and needed to return something - it was a large item so i was concerned about it being received and processed. Upon DPD confirmation, i contacted Victorian Plumbing and was dealt with by Paige Monks. She was extremely efficient and helpful in dealing with my concerns and followed up promptly and as promised . My money was promptly refunded - excellent service. Always nice when customer service follows through - so thank you Paige. I am also very happy with the items i did want