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Privacy & Cookie Policy

                                                                                                                                                                                                                                     Last Updated 08/05/24

At Victorian Plumbing, we are committed to providing you with full information about our use of Cookies and similar technologies.  We understand the importance of your privacy, and we know and care that your data is used in a secure, thoughtful, and fair manner.

This policy is designed to give you a clear, transparent view on how Victorian Plumbing collect and process information about you when you use our websites, www.victorianplumbing.co.uk and www.trade.victorianplumbing.co.uk, how we use it, and what rights you have in relation to Victorian Plumbing’s use of your data.

This policy applies to all visitors of Victorian Plumbing websites. It does not form part of our Terms and Conditions.  We may vary, amend, alter, or replace this notice at any time.  This policy applies to the processing of your data when you visit our websites, either directly or through a link in our marketing emails, only.  For how we process your data when you purchase, or enquire about purchasing, a product from us, please see here.

A. Who We Are

Victorian Plumbing Ltd is the data controller of the processing described in this notice. This means that we decide how we hold and use that personal data.

Our registered address is:
Victorian Plumbing
22 Grimrod Place
Skelmersdale
WN8 9UU
United Kingdom

Use of our websites may also involve other data controllers processing data about you. For example, through the Contact Match function, explained below, or through our payment providers. The Privacy Policies for these other controllers can be found here:

B. What Are Cookies?

Cookies are small text files that are placed on your PC, mobile device, or tablet that help us to recognise you when you visit our website. Some of the functions described in this notice are also enabled using similar technology, such as iframes or pixel tags. These similar technologies follow the same practices and conditions, and should also be regarded as “Cookies” for the purposes of this notice.

We use cookies for different purposes. They are categorised into four functions: Essential Cookies, Functional Cookies, Analytics Cookies, and Marketing Cookies.

We also deliver a number of cookies from third party service providers, such as Google or Wunderkind, who deliver additional services under the four types of cookies above. The section Who We Share Your Data With below details these providers and what services they enable.

For more information about cookies, we recommend you visit: www.youronlinechoices.eu

C. Essential Cookies

We use cookies to allow us to complete essential functions of the website, for example, when you leave a product page, we need to remember whether you have added this item to your basket as you continue browsing the website. They also include technical functions like balancing the load on our IT infrastructure.

These are essential to our website working properly and are always active – as such they’re not subject to your consent.

These essential cookies are:

Cookie:test_cookie
Purpose:Used to check if the user's browser supports cookies.
Domain:googleads.g.doubleclick.net
Lifetime:1 day
Cookie:__paypal_storage__
Purpose:Used in context with the PayPal payment-function on the website. The cookie is necessary for making a safe transaction through PayPal.
Domain:N/A - local storage
Lifetime:Persistent
Cookie:__paypal_storage__
Purpose:Used in context with the PayPal payment-function on the website. The cookie is necessary for making a safe transaction through PayPal.
Domain:N/A - local storage
Lifetime:Persistent
Cookie:l7_az
Purpose:This cookie is provided by PayPal and supports payment services on the website.
Domain:paypal.com
Lifetime:34 minutes
Cookie:ts
Purpose:This cookie is provided by PayPal and supports payment services on the website.
Domain:paypal.com
Lifetime:400 days
Cookie:ts_c
Purpose:This cookie is provided by PayPal and supports payment services on the website.
Domain:paypal.com
Lifetime:400 days
Cookie:tsrce
Purpose:This cookie is provided by PayPal and supports payment services on the website.
Domain:paypal.com
Lifetime:3 days
Cookie:__stripe_mid
Purpose:Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
Domain:.victorianplumbing.co.uk
Lifetime:365 days
Cookie:__stripe_sid
Purpose:Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
Domain:.victorianplumbing.co.uk
Lifetime:30 minutes
Cookie:__stripe_mid
Purpose:Stripe is used to making credit card payments. Stripe uses a cookie to remember who you are and to enable the website to process payments without storing any credit card information on its own servers.
Domain:.victorianplumbing.co.uk
Lifetime:365 days
Cookie:ASLBSA
Purpose:This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:ASLBSACORS
Purpose:Preserves users states across page requests.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:BasketId
Purpose:Create a unique basket for each visitor and record their goods within.
Domain:.victorianplumbing.co.uk
Lifetime:When the browsing session ends
Cookie:CookieConsent
Purpose:Stores visitors' preferences for cookies delivered on the website.
Domain:.victorianplumbing.co.uk
Lifetime:365 days
Cookie:products
Purpose:Generates the last five items viewed on the website.
Domain:.victorianplumbing.co.uk
Lifetime:Persistent
Cookie:department
Purpose:This cookie is used to show the correct menu tab when you leave and come back to the site
Domain:victorianplumbing.co.uk
Lifetime:14 days
Cookie:bxgraphv2CCPAOptOut
Purpose:Opt out from wunderkind.co for CCPA purposes.
Domain:.bounceexchange.com
Lifetime:1827 days
Cookie:gdpr_opt_out
Purpose:GDPR Opt out from wunderkind.co.
Domain:.bounceexchange.com
Lifetime:1827 days
Cookie:yoc_token
Purpose:When user opts out using Your Online Choices .
Domain:.bounceexchange.com
Lifetime:365 days
Cookie:test
Purpose:Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
Domain:assets.bounceexchange.com
Lifetime:1 year
Cookie:ABCDEFGHIJKLMNO PQRSTUVWXYZabcde Fghijklmnopqrstuvwxyz 0123456789+/
Purpose:Used to encrypt and contain visitor data. This is necessary for the security of the user data.
Domain:.victorianplumbing.co.uk
Lifetime:Session
Cookie:__zlcmid
Purpose:Enables the Zendesk Live Chat functionality.
Domain:victorianplumbing.co.uk
Lifetime:365 days
Cookie:__zlcstore
Purpose:Store visitor's machine-id for the Chat widget's authentication.
Domain:victorianplumbing.co.uk
Lifetime:365 days
Cookie:AWSALBCORS
Purpose:Registers which server-cluster is serving the visitor. This is used in context with load balancing.
Domain:zopim.com
Lifetime:6 days
Cookie:ZD-store
Purpose:Ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page.
Domain:victorianplumbing.co.uk
Lifetime:365 days
Cookie:zte#
Purpose:Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:__zlcid
Purpose:This cookie is necessary for the chat-box function on the website to function.
Domain:victorianplumbing.co.uk
Lifetime:When the browsing session ends

D. Functional Cookies

Functional cookies are used to enable additional features and functions on our website and allow us to remember your settings. This may include remembering your login details. They also enable more advanced features on our website, such as our Bathroom Planner. These cookies are optional and subject to your consent – if you wish to change your preferences, please see the Can I Opt Out of Cookies? section below.

These functional cookies are:

Cookie:aspect-auth-token
Purpose:Assigns a user a randomly generated id to allow the user’s bathroom designs to be saved on our platform and later retrieved on the same device.
Domain:N/A - local storage
Lifetime:365 days
Cookie:_dyid_server
Purpose:Cookies used by Dynamic Yield to offer personalised recommendations of products on the website.
Domain:victorianplumbing.co.uk
Lifetime:1 year
Cookie:personalised_userid
Purpose:Cookie set by Victorian Plumbing to support Dynamic Yield personalisation of content. Assigns a user ID to understand an individual’s preferences.
Domain:victorianplumbing.co.uk
Lifetime:1 year
Cookie:personalised_sessionid
Purpose:Cookie set by Victorian Plumbing to support Dynamic Yield personalisation of content. Assigns a session ID to understand browsing habits within a session.
Domain:victorianplumbing.co.uk
Lifetime:7 days
Cookie:_taggstar_cfg_victorianplumbingcouk
Purpose:Taggstar cookies are used to provide "social proof" on the websites. This includes the number of people viewing a product, along with how many products have been added to baskets recently.
Domain:victorianplumbing.co.uk
Lifetime:90 days
Cookie:_taggstar_exp
Purpose:Taggstar cookies are used to provide "social proof" on the websites. This includes the number of people viewing a product, along with how many products have been added to baskets recently.
Domain:victorianplumbing.co.uk
Lifetime:90 days
Cookie:_taggstar_ses
Purpose:Taggstar cookies are used to provide "social proof" on the websites. This includes the number of people viewing a product, along with how many products have been added to baskets recently.
Domain:victorianplumbing.co.uk
Lifetime:40 minutes
Cookie:_taggstar_vid
Purpose:Taggstar cookies are used to provide "social proof" on the websites. This includes the number of people viewing a product, along with how many products have been added to baskets recently.
Domain:90 days
Lifetime:Persistent

E. Analytics Cookies

We use these cookies to understand how our visitors are using the site. This includes monitoring visitor numbers, understanding where visitors may be having difficulty browsing, where we can add more information or easier processes to make your experience better, and where you're visiting the website from.

These cookies are optional and subject to your consent – if you wish to change your preferences, please see the Can I Opt Out of Cookies? section below.

These analytics cookies are:

Cookie:cksync.php
Purpose:This cookie is used to determine if cookie data synchronization is enabled or disabled – cookie data synchronization is used to synchronize and gather visitor data on several domains.
Domain:Media.net
Lifetime:Media.net
Cookie:s_cc
Purpose:Adobe Analytics cookies used to determine whether cookies are enabled.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:s_ecid
Purpose:Adobe Analytics cookies used to set generate an Experience Cloud ID.
Domain:victorianplumbing.co.uk
Lifetime:2 years
Cookie:s_fid
Purpose:Adobe Analytics cookie used to identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions.
Domain:victorianplumbing.co.uk
Lifetime:2 years
Cookie:s_sq
Purpose:Adobe Analytics cookie used for activity mapping.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:s_vi
Purpose:Unique visitor ID time/date stamp for Adobe Analytics.
Domain:victorianplumbing.co.uk
Lifetime:2 years
Cookie:AMCV_###AdobeOrg
Purpose:This cookie is used to identify a unique visitor.
Domain:victorianplumbing.co.uk
Lifetime:2 years
Cookie:_ga
Purpose:The set of cookies used by Google Analytics to collect information and report site usage statistics without personally identifying individual visitors.
Domain:victorianplumbing.co.uk
Lifetime:400 days
Cookie:_ga_KB3BE9SMTP
Purpose:The set of cookies used by Google Analytics to collect information and report site usage statistics without personally identifying individual visitors.
Domain:victorianplumbing.co.uk
Lifetime:400 days
Cookie:_gat_UA-*
Purpose:The set of cookies used by Google Analytics to collect information and report site usage statistics without personally identifying individual visitors.
Domain:victorianplumbing.co.uk
Lifetime:Persistent
Cookie:_gid
Purpose:The set of cookies used by Google Analytics to collect information and report site usage statistics without personally identifying individual visitors.
Domain:victorianplumbing.co.uk
Lifetime:1 day
Cookie:Collect
Purpose:Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
Domain:google-analytics.com
Lifetime:Session
Cookie:_clck
Purpose:Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.
Domain:victorianplumbing.co.uk
Lifetime:1 year
Cookie:_clsk
Purpose:Connects multiple page views by a user into a single Clarity session recording.
Domain:victorianplumbing.co.uk
Lifetime:1 year
Cookie:ANONCHK
Purpose:Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.
Domain:victorianplumbing.co.uk
Lifetime:1 year
Cookie:CLID
Purpose:Identifies the first-time Clarity saw this user on any site using Clarity.
Domain:victorianplumbing.co.uk
Lifetime:1 year
Cookie:SM
Purpose:Used in synchronizing the MUID across Microsoft domains.
Domain:c.clarity.ms
Lifetime:Session
Cookie:SRM_B
Purpose:This cookie identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
Domain:c.bing.com
Lifetime:390 days
Cookie:RUM_EPISODES
Purpose:This cookie is used to record information about the performance of our website and its network availability. We use the Pingdom service to monitor our site to ensure a good customer experience.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:vpa-device
Purpose:This is a longer term identifier so we can understand how you use our website over multiple visits.
Domain:victorianplumbing.co.uk
Lifetime:12 months
Cookie:vpa-rnonce
Purpose:This is an identifier that changes when you visit different pages.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:vpa-session
Purpose:This is an identifier for a visit to the site so we can understand which pages get viewed in the same visit.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:wknd#visits
Purpose:Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
Domain:www.googletagmanager.com
Lifetime:Persistent
Cookie:ZD-buid
Purpose:Used to create a deviceId and track analytics events for pages that load a Web Widget on them.
Domain:victorianplumbing.co.uk
Lifetime:Persistent
Cookie:ZD-suid
Purpose:Used to create a sessionId and track analytics events for pages that load a Web Widget on them.
Domain:victorianplumbing.co.uk
Lifetime:20 minutes

F. Marketing Cookies

We use marketing cookies to understand how successful our advertisements are and deliver more relevant advertisements to you. This means these cookies record when you click an ad, view a product, or how you interact with a marketing email. This helps us to create more relevant and informative advertisements for you.

These cookies are optional and subject to your consent – if you wish to change your preferences, please see the Can I Opt Out of Cookies? section below.

These marketing cookies are:

Cookie:kndctr_XXXX_AdobeOrg_cluster
Purpose:Stores the Edge Network region that serves the current user’s requests. The region is used in the URL path so that the Edge Network can route the request to the correct region.
Domain:victorianplumbing.co.uk
Lifetime:30 mins
Cookie:kndctr_ XXXX _AdobeOrg_consent
Purpose:Stores the user’s consent preference for the website.
Domain:victorianplumbing.co.uk
Lifetime:180 days
Cookie:kndctr_ XXXX _AdobeOrg_identity
Purpose:Stores the ECID, as well as other information related to the ECID.
Domain:victorianplumbing.co.uk
Lifetime:395 days
Cookie:uuid2
Purpose:Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
Domain:ib.adnxs.com
Lifetime:3 months
Cookie:__ibxc
Purpose:Monitors consent status of user for Criteo marketing cookies.
Domain:.criteo.com
Lifetime:11 months
Cookie:_fbc
Purpose:A Facebook advertising cookie set when a user arrives at our website from an advertisement.
Domain:victorianplumbing.co.uk
Lifetime:3 months
Cookie:__Secure-ENID
Purpose:Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.
Domain:.google.com
Lifetime:2 years
Cookie:_uetsid
Purpose:This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
Domain:victorianplumbing.co.uk
Lifetime:1 day
Cookie:_uetsid_exp
Purpose:Contains the expiry-date for the cookie with corresponding name.
Domain:victorianplumbing.co.uk
Lifetime:Persistent
Cookie:_uetvid_exp
Purpose:Contains the expiry-date for the cookie with corresponding name.
Domain:victorianplumbing.co.uk
Lifetime:Persistent
Cookie:__ibxc
Purpose:Wunderkind cookie that is used for conversion rate tracking.
Domain:.bounceexchange.com
Lifetime:1 year
Cookie:dgzsdl08v4
Purpose:Collects data on the user across websites - This data is used to make advertisement more relevant.
Domain:api.bounceexchange.com
Lifetime:1 day
Cookie:__wknd_
Purpose:Wunderkind cookie that is used to registers a unique ID.
Domain:victorianplumbing.co.uk
Lifetime:Session
Cookie:track.gif
Purpose:Used for tracking the user’s activity on site.
Domain:events.bouncex.net
Lifetime:Session

G. Contact Match

We use a technology called Contact Match involving cookies. This technology generates an ID number using the details of your browser, device, and IP address, amongst other features, to identify you. If you sign up for marketing emails, this ID number is combined with your contact details. This combined record is then used when you are visiting our website to identify you if you have previously signed-up for marketing emails without you needing to provide your details.

We use this to better understand the level of our traffic that is from repeat visitors, along with their interaction with our advertisements and website. As such, the cookies used in Contact Match are listed in the Marketing Cookies section above. These cookies, and Contact Match, are subject to your consent for Marketing Cookies.

This technology involves another controller of your personal data, Wunderkind, who keep a copy of the generated ID for use with their other partners’ websites, where you consent to marketing with them and their other partners. Details of Wunderkind’s use of your data can be found here. To opt out of using Wunderkind’s cookies across all websites, visit here.

H. Microsoft Clarity

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement here.

I. Other Types of Data Collected

The other types of personal data we receive and collect depends on how you use and interact with our website.

We will collect your name and email address when you register with us to receive promotions, offers, enter competitions, and other opportunities to you as part of the Stay Connected, Wish List, and Save Your Basket functions of our website. We process this information where you have given your consent.

As a legitimate interest, we also create anonymised statistics based on the web pages you view in order to analyse and improve our website performance.

Should you make an order with us, we will collect further data about you from you. For more information about this, please see our Privacy Notice for Customers here.

J. Who We Share Your Data With

Victorian Plumbing sometimes shares your personal data with trusted third parties. This is to allow us, for example, to make our website better to navigate, provide the Bathroom Planner, and tailor our advertisements to you. When we do share your data with these trusted third parties, we only provide the information that they need to perform their services and they may only use your data for the purposes we have agreed with them.

These trusted third parties include:

IT Infrastructure and Cloud Providers as part of our website hosting and databases. These providers are:

  • Microsoft
  • Google

Email Service Providers to allow us to send you emails about promotional offers, competitions, and other information if you choose to receive direct marketing emails from us. These providers are:

  • Emarsys
  • Unbounce
  • Mailchimp

Card Payment Processors to securely process the payment for our products. These providers are:

  • Paypal
  • Stripe
  • Klarna

Software Solution Providers to provide our Visual Inspiration, Bathroom Planner, and Live Chat features. These providers are:

  • Fixtuur
  • Zendesk

Analytics & Personalisation Software Providers to anonymously collect and report on the numbers of visitors to our website, and monitor how these users interact with the website as they are using it. These providers are:

  • Google
  • Microsoft
  • Taggstar
  • Unbounce

Advertising Personalisation and Targeting to allow us to serve relevant advertisements to you more effectively, including monitoring the links and pages you used and visited. These providers are:

  • Adobe
  • Google
  • Bing
  • Facebook
  • Wunderkind
  • Mastercard Europe SA (Dynamic Yield)

Law Enforcement, Fraud Prevention, and Other Authorised Regulatory Agencies and Bodies to help prevent and detect fraud and other unlawful acts.

K. Transfers of Data Outside of the UK

We may transfer some of your personal data to countries that are not part of the United Kingdom. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK. As such, we take additional steps to safeguard your personal data to ensure is treated just as safely and securely as it would be within the UK.

These transfers occur when we share your data with “international organisation”, like Google, who are based around the world. We have in place “standard contractual clauses” with these organisations to ensure that your personal information is treated by those third parties in a way which is consistent with, and which respects, the domestic UK laws on data protection.

In addition to these clauses, we also rely on Adequacy Decisions from the Information Commissioner’s Office, where they recognise a country outside of the U.K. as ensuring an adequate level of protection equivalent to the UK. We transfer data to the EEA (for example, to Klarna based in Sweden) on the basis of these adequacy decisions.

L. Our Lawful Basis for Processing

The law on data protection allows us to process your data for certain reasons only. We will only use your personal information when the law allows us to.

Most commonly, we will use your personal information under the following legal bases:

  • Where it is necessary for our legitimate interests (or a third party’s) that your interests and fundamental rights do not override
  • Where you have consented to the processing for a specific purpose

We process your data on the basis of Legitimate Interests when we use Essential cookies on our website. Our interest in this case is to provide a properly-functioning website to sell our goods In addition, we process anonymous statistics on webpage viewings to analyse and improve our website performance.

The remaining data covered in this notice, including, Functional, Analytics, and Marketing cookies, as well as marketing emails, are processed when you have consented.

Should you go on to purchase a product from us, we will process further data under additional lawful bases. Details of those bases can be found in our customer privacy notice here.

M. Can I Opt Out of Cookies?

You can change your cookies preference at any time by clicking the link at the bottom of the website, unticking the cookie categories you no longer consent to, and then clicking ‘Accept and Close’.

You can also choose a range of cookie settings in your browser. For more information on this, please visit the page below that relates to your specific browser.

It's important to note that restricting cookies using settings in your browser may have an adverse effect on how the Victorian Plumbing site functions.  Many integral parts of our website rely on cookies for our core functions, so you may find that the website does not work as intended, and therefore you may be unable to place an order. If you are having difficulties placing an order, please email us at info@victorianplumbing.co.uk.

N. Not Providing Data

Your usage of our website does not depend on providing us with personal data, unless you configure your browser to reject all cookies, including Essential Cookies (see Can I Opt Out of Cookies? above).

As such, should you not consent to the processing of cookies, or provide your email for direct marketing, it will not prevent you from placing an order with us.

O. Withdrawing Content

In addition to the rights listed below, you also have the right to withdraw consent at any time should you change your mind. 

The consent to our cookies is set to expire after 12 months.  Once that time expires, unless you consent again, the use of cookies for additional purposes will stop automatically.

Should you do this, we will stop processing data under this basis and, where there is no other basis for continuing to process the data, we will delete any data reliant on that consent.

You can withdraw consent by clicking the “unsubscribe” link at the bottom of any of our emails, by contacting our Customer Service team, or by sending an email to dataprotection@victorianplumbing.co.uk.  If you wish to withdraw consent for additional cookies, you can do so by changing your cookies preferences through the link at the bottom of the website.

P. Your Rights

Under data protection law, you have the following rights, which we will work to uphold:

  • The right to be informed about the data we hold about you and what we do with it
  • The right of access to the data we hold about you, including receiving a copy of the data
  • The right to correct inaccuracies in the data we hold about you, this is also known as ‘rectification’
  • The right to be forgotten in certain circumstances, allowing you to ask us to delete or remove data where there is no good reason for us to continue processing it, this is also known as ‘erasure’
  • The right to restrict (i.e., prevent) the processing of the data if you want us to establish its accuracy or the reason for processing it
  • The right to transfer the data we hold about you to another party where we use it with consent or for the performance of a contract. This is also known as ‘portability’
  • The right to object to the processing of data where we rely on a legitimate interest and there is something which makes you want to object to the processing. You also have this right if we process data for direct marketing purposes
  • Rights relating to any automated decision-making and profiling of your personal data.

To exercise or enquire about any of these rights, please contact dataprotection@victorianplumbing.co.uk.

Q. Automated Decision Making

Automated decision-making means making decision about you using no human involvement for example., using computerised equipment. No decision about you, and which has a significant impact on you, will be made solely based on automated decision-making unless we have your explicit consent.

Your use of our website, and interaction with our marketing emails, may involve profiling of your behaviour, again subject to your consent.  This can be part of our Analytics cookies or Marketing cookies, which monitor your behaviour on the website to understand how we can improve it, and how we can deliver more effective advertisements to you respectively.

R. Retention Periods

The data held in cookies that are stored on your device is held for are listed under ‘Lifetime’ in the sections Essential Cookies, Functional Cookies, Analytics Cookies, and Marketing Cookies above. In addition to this cookie data, we will also store anonymous and aggregated analytics data, as well your contact details for direct marketing emails.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of it, the potential risk of harm from unauthorised use or disclosure, the purposes for which we collected it for, and the applicable legal requirements.  For example, marketing data identifying you from cookies may be stored for two years, with the aggregated and anonymous statistics derived from that marketing data stored for five more years (for seven in total).

S. Changes to This Notice

We keep this privacy notice under regular review to make sure it is up to date and accurately reflects our data processing.  This may be necessary, for example, if we change our business practices in a way that affects how we process personal data.  Please review our Privacy Policy from time to time.

We will provide you notice of any updates to this Privacy Policy, when necessary, and change the “Last Updated” date at the top of this page.  

T. Data Protection Officer’s Contact Details

Our Data Protection Officer (DPO) is Robert Dowson.  He can be contacted via dataprotection@victorianplumbing.co.uk.  Alternatively, you can contact him by post FAO: Data Protection Officer at the registered address above.

If you have any questions about this privacy notice, how we handle our personal data, or to request a copy of the safeguards we rely upon for transfer of data outside of the UK please contact the DPO.

U. Making a Complaint

We strive to achieve a high standard in all our data processing.  However, if you think your data rights have not been complied with, you are able to raise a complaint with the Information Commissioner’s Office (ICO), who are the U.K. supervisory authority for data protection.

You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; by telephone on 0303 123 1113 (local rate) or 01625 545 745; or submit a complaint online here:  https://ico.org.uk/make-a-complaint/.