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**FREE DELIVERY TO MOST OF THE UK ON ORDERS OVER £499

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Quick Help

Frequently Asked Questions

Delivery time-frame can vary depending on the items you have ordered and/or the address specified for delivery.

On average, Standard Pallet deliveries are delivered within approximately 2-7 working days from when an order is placed.

Smaller deliveries that do not require a pallet service take on average, 2-7 working days from when an order is placed.

We aim to dispatch all orders as quickly as possible but sometimes due to stock levels or other unforeseen reasons, delays can occur. Our website displays real time stock information for each product on our website along with future replenishment dates on items currently not in stock.

To deliver your order to you as soon as possible, please ensure your items are in stock at the time of checkout. Once you have placed an order, you will receive a confirmation email with your order number and link to tracking. You will receive further emails once your order has been dispatched by our specialist warehouse team. You can keep up to date with the progress of your order via track your order on the Victorian Plumbing website.

We strongly advise that you do not book plumbers until your goods have arrived and have been checked, as we are not liable for any plumbers costs, consequential loss or compensation in any way.

The address you need to return any items to is:

Victorian Plumbing
1-4 Potter Place
Pimbo
Skelmersdale
Lancashire
WN8 9PW

Please note we do not accept any returns in person at this location.

Read all FAQ's here

Need to Speak with Somebody?

Speak to Somebody Now

Start by speaking to our virtual assistant, this can help provide you with answers to even more questions, and offer you advice on what to do next. If the assistant is unable to help, you can connect to a member of our team who will be able to assist you during the office hours listed.

Start now by clicking the button below.

Live Chat Agent Hours

Monday
8:00am - 8:45pm
Tuesday
8:00am - 8:45pm
Wednesday
8:00am - 8:45pm
Thursday
8:00am - 8:45pm
Friday
8:00am - 8:45pm
Saturday
8:30am - 4:45pm
Sunday
9:30am - 5:45pm
Bank Holidays
9:30am - 5:45pm

Other Ways To Get In Touch:

Leave a Message:

Fill out our general enquiry form to help route your enquiry to the best possible place!

Email:

You can email us at info@victorianplumbing.co.uk. Our normal response time is 2 working days, but please note that we are currently experiencing some delays. We promise to get back to you, it'll just take a little longer than we would like.

Phone:

Please note, our phone lines are for Trade customers only and we are unable to take telephone queries regarding general orders over the phone.

Trade and business customers can speak to our dedicated trade team regarding orders, product information and more. To find the contact details for your trade account manager, head to your trade account.

Write To Us:

Need to write us? You can reach us at our address below. Please note - this is not the correct address for product returns. For further information on returns, visit our help centre.

Victorian Plumbing
22 Grimrod Place,
Skelmersdale,
WN8 9UU
United Kingdom