Wall Hung Toilets

Yet another great quality Grohe product which oozes quality and all at a fantastic price. I purchased this wall hanging toilet package for our new cloakroom downstairs WC & it fits the bill perfectly. Not wanting to pay a fortune, I was surprised to find a wall hanging toilet package of this quality within my budget. Having purchased numerous Grohe products before I knew I wouldn't be disappointed. The quality & design of all the component parts are up to the usual German standards, even the toilet seat has a quick release allowing it to be removed when cleaning. The whole package comes in one sealed box so there's no chance of random parts not being included. I contacted Victorian Plumbing via their connect link to confirm that this wasn't an obsolete product with limited spares availability. They responded promptly with confirmation that it wasn't. The delivery very efficient, arriving on a vinyl wrapped wooden pallet with no damage whatsoever. I was very pleased with Victorian Plumbing's service though a contact telephone number would've been handy to quickly discuss the item specification prior to purchase.

so far very impressed, flush is very unique and nice feature

This item has not been made for a number of years, the manufacturer has no spare parts and cannot support the 5 year guarantee. Ours is 12 months old and started running continuously after flushing. I approached the manufacturer for warranty support and was told that they only have a few spare parts left (and sent me a replacement siphon which didn't 100% solve the problem, though it is better). They told me this unit has not been manufactured in years and any stock held by suppliers is old stock. They suggested I approach Victorian Plumbing for support as they still have stock so that they can supply a replacement under warranty. That way I could replace parts and return the system with the faulty parts. The manufacturer's only other option would be to supply a different system which would mean ripping out walls in a new bathroom. After weeks of telephone and email correspondence with Victorian Plumbing I am no further forward. They keep promising to help but never actually do anything. Really not impressed.A concealed system looks great when it works but is a pain when you have issues. On balance I would not recommend any concealed system unless an easy access door us built into the wall for potential replacement.