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Delivery

DELIVERY UPDATE
Due to unprecedented pallet volumes within the entire UK pallet network, some areas of the UK are seeing disruption to pallet delivery timeframes. This is an issue impacting all pallet delivery couriers - including ones used by the bathroom industry - because of increased volumes, driver shortages, COVID-19 and Brexit-related challenges.

As a result, our next day delivery service is currently delayed and is taking approximately 2 days for postcodes beginning with:

FK1-21, G77-79, KA1-26, 29-30 / HA / NW1-11, 26, NW1W / SL0-5, 6-8, 60 / SW 95, 99 / TW1-20 / UB1 -11, 18 / W (Except W1D, W1F, W1T) / CB6,7, 24, 25 /NR19-23/ PE11-16, 30-38 / G1-4, 9-31, 33-40, 51-70, 80-90, G51-53, PA1-19 / NE1, 5, 12-27, 39-49, 61-77 / TD12, 15 / BD2,8,8-10,13,15-8,20-24,98,99

With the following areas experiencing a 3-day delay for our next day delivery service, and 5 days for our economy delivery:

PE20-25, LN 6

In addition, there is also a reduced service and no morning / Saturday delivery available for the following areas:

PL1-9 & PL21 / PL10-20, 22-35, 95, TR1-27, TQ7-8, 10 / EX1-5,Ex14-39, TA1,TA21 / TA2-4, 22-24, TQ6, 9, 11

Next day, morning & Saturday delivery is currently not available in:

EH14 / SP1-5, 9-11, SO20, 97

Our Saturday delivery service is currently suspended for the following areas:

B14,17,29,30-32,38,45,47,62,63,67,68,94,95

We ask for your patience whilst our pallet couriers work hard to resolve timeframes.

How Will My Order Be Sent Out?

Courier Delivery

S
M
L
  • For parcel deliveries, we will use a courier service.
  • The standard parcel service time scale is an estimated 2-10 working days.
  • We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only).
  • Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.

Pallet Delivery

P
  • A pallet service is required on larger items.
  • The standard pallet service time scale is an estimated 2-10 working days.
  • We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only).
  • When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.
  • Our standard pallet service offers delivery to the kerbside, couriers will not be able to move pallets or goods inside the property.

Diamond Pallet Delivery

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  • This service removes all the common issues found with larger shipments.
  • Your delivery will be handled by a specialist team who are expertly trained in this area.
  • Selecting this option enables you to agree a suitable day for your delivery (from Monday - Friday).
  • Your goods will be taken to the specific room of your choosing upon arrival. All boxes are removed from their pallet and excess delivery packaging & pallets are then removed - which means no more heavy lifting or unwanted delivery packaging.

What Size Delivery Can I Expect?

Small
S
Small
Milan Basin Tap
Example Product Milan Basin Tap
Medium
M
Medium
Milan Shower
Example Product Milan Shower
Large
L
Large
Rondo Wall Hung Basin
Example Product Rondo Wall Hung Basin
Pallet
P
Pallet
Kent Single Ended Bath
Example Product Kent Single Ended Bath

How Much Does Delivery Cost? (UK Mainland)

  • Small
    S
    Small
  • Standard - FREE
  • Next Day £6.95
  • Day Specific £9.95
  • Pre 12pm Day Specific Not Available
  • Saturday £19.95
  • Medium
    M
    Medium
  • Standard - FREE
  • Next Day £9.95
  • Day Specific £14.95
  • Pre 12pm Day Specific Not Available
  • Saturday £24.95
  • Large
    L
    Large
  • Standard £9.95
  • Next Day £14.95
  • Day Specific £19.95
  • Pre 12pm Day Specific Not Available
  • Saturday £34.95
  • Pallet
    P
    Pallet
  • Standard £29.95
  • Next Day £44.95
  • Day Specific £49.95
  • Pre 12pm Day Specific £59.95
  • Saturday £69.95

If Your Order Is Over £499 You Will Qualify for Free Standard Delivery (UK Mainland)

  • Free Delivery
    FREE Delivery
  • Standard Free
  • Next Day Not Available
  • Day Specific Not Available
  • Pre 12pm Day Specific Not Available
  • Saturday Not Available

Diamond Pallet Delivery (UK Mainland)

  • Pallet
    Alternate Text
  • Next Day Not Available
  • Day Specific £49.95
  • Pre 12pm Day Specific Not Available
  • Saturday Not Available

Can I Collect My Order Instead?

You can collect your order from our Formby Showroom. At checkout select 'In Store Pickup' We will notify you when your order is ready for collection.

Remote Delivery

If you happen to reside in an area that is considered to be 'remote' by our couriers, you may incur additional delivery charges. Remote Areas:
Channel Islands
Isle of Man
Scilly Isles
Isle of Wight
Highlands
Northern Ireland
Grampian
Scotland Offshore.

If you are unsure if you live in a remote area or not, please contact our customer services team at info@victorianplumbing.co.uk.

Do You Ship Internationally?

We are happy to announce our international delivery service for our overseas customers. Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. Smaller orders will calculate automatically.

If you do not see your location or country listed in the checkout process, we may still be able to ship to you. Please drop us an email at info@victorianplumbing.co.uk and include your Unique Basket Code (click 'Save & Email Basket' in the My Basket page to generate this) and Location.
Further Information
Free Standard Delivery is available on most orders and all orders over £499 to UK mainland delivery addresses (Note: some exclusions apply; Please enter your delivery postcode into the 'Calculate Delivery' form during the checkout process for more information).

All delivery charges are inclusive of VAT. The total delivery charge will be displayed prior to confirming your order based on your postcode and size of order.

All Items are available to be collected from the store, though please be aware items cannot normally be collected on the same day as ordering.

Next Day items ordered must all be items currently in stock and held at our distribution warehouse. Orders must be fully completed and terms and conditions agreed to no later than 12pm for a next day service. Please note: For a Next Day Saturday service, goods should be ordered by 12pm. For larger pallet items on any order date, orders must be placed and accepted before 12pm (noon).

Day Specific Delivery enables customers to select a specific day on which they require their goods to be delivered; this service is not available on all locations or types of delivery.

Returns Information

Returns Information can be found here