Shipping and Returns

• This service removes all the common issues found with larger shipments.
• Your delivery will be handled by a specialist team who are expertly trained in this area.
• Selecting this option enables you to agree a suitable day for your delivery (from Monday - Friday).
• Your goods will be taken to the specific room of your choosing upon arrival.
• All boxes are removed from their pallet and excess delivery packaging & pallets are then removed - which means no more heavy lifting or unwanted delivery packaging.

• Our standard pallet delivery service is ideal for large items.
• Once a delivery date has been agreed, you must ensure that someone is available to accept delivery on that day.
• In cases where a delivery is missed, a re-delivery fee may apply.
• Standard pallets will be delivered to the delivery address.
• Couriers will not be able to move pallets or goods inside the property.

We are happy to announce our international delivery service for our overseas customers. This service appears as part of the checkout process for international orders and can be found under the 'calculate delivery to rest of world' tab.

Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. Smaller orders will calculate automatically.

We cannot guarantee that we will be able to ship all items which are advertised on the site.

Please note we are not responsible for any postage cost if the item is found to be faulty or damaged.

If you do not see your location or country listed in the checkout process, we may still be able to ship to you.

Simply email in your product requirements and your location and we will generate a shipping quotation for you.

If you happen to reside in an area that is considered to be 'remote' by our couriers, you may incur additional delivery charges. Please see below for a list of remote areas.

Remote Areas Include: Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, Highlands, Northern Ireland, Grampian, Scotland Offshore. If you are unsure if you live in a remote area or not, please contact our customer services team on 0800 862 0878.