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Shipping and Returns

  • How Will My Order Be Sent Out?


  		•  Courier
    Delivery     For small parcel deliveries, we will use a courier service. Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse. Your delivery will then arrive at your door within the timeframe you selected (Delivery is normally made within 2-7 days, next day, or day specific).

    		Standard Pallet
    Delivery     A pallet service is required on larger items. The standard pallet service time scale is an estimated 2-7 working days, but we also have a next day option which you can choose at the time of placing your order. (UK Mainland only). Please find our terms and conditions detailed here.

    When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date. Please contact us for details about pallet delivery in remote areas..Our standard pallet service offers delivery to the kerbside, and we also have upgrades available to the goods to be delivered to your room of choice 

  • How Much Does Delivery Cost?

  • Standard Delivery

    from £3.95

    Next Day Delivery

    £7.95

    Day Specific Delivery

    £9.95
    Standard Delivery

    £6.95

    Next Day Delivery

    £9.95

    Day Specific Delivery

    £12.95
    Standard Delivery

    £12.95

    Next Day Delivery

    £16.95

    Day Specific Delivery

    £19.95

  • Pallet Delivery

  • Standard Delivery

    £24.95

    Next Day Delivery

    £29.95

    Day Specific Delivery

    £34.95

  • 2-Man/Diamond Delivery


  • £44.94

  • Diamond Delivery


  		•

    Diamond
    Pallet Delivery

    • This service removes all the common issues found with larger shipments.
    • Your delivery will be handled by a specialist team who are expertly trained in this area.
    • Selecting this option enables you to agree a suitable day for your delivery (from Monday - Friday).
    • Your goods will be taken to the specific room of your choosing upon arrival. Please note, delivery drivers will be able to move goods up one set of stairs only.
    • All boxes are removed from their pallet and excess delivery packaging; shrinkwrapping, pallets and ties, are then removed - which means no more heavy lifting or unwanted delivery packaging.


    Pallet
    Delivery Service

    • Our standard pallet delivery service is ideal for large items.
    • Once a delivery date has been agreed, you must ensure that someone is available to accept delivery on that day.
    • In cases where a delivery is missed, a re-delivery fee may apply.
    • Standard pallets will be delivered to the delivery address.
    • Couriers will not be able to move pallets or goods inside the property.

  • Additional Information


  		•

    International
    Delivery Information

    We are happy to announce our international delivery service for our overseas customers. This service appears as part of the checkout process for international orders and can be found under the 'calculate delivery to rest of world' tab.

    Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. Smaller orders will calculate automatically.

    We cannot guarantee that we will be able to ship all items which are advertised on the site.

    Please note we are not responsible for any postage cost if the item is found to be faulty or damaged.

    If you do not see your location or country listed in the checkout process, we may still be able to ship to you.

    Simply email in your product requirements and your location and we will generate a shipping quotation for you.


    Remote Area
    Delivery Information

    If you happen to reside in an area that is considered to be 'remote' by our couriers, you may incur additional delivery charges. Please see below for a list of remote areas.

    Remote Areas Include: Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, Highlands, Northern Ireland, Grampian, Scotland Offshore. If you are unsure if you live in a remote area or not, please contact our customer services team on 0345 862 2878.
  • Free Standard Delivery on all orders over £499 to UK mainland delivery addresses (Note: some exclusions apply; Please enter your delivery postcode into the 'Calculate Delivery' form during the checkout process for more information).

    All delivery charges are inclusive of VAT. The total delivery charge will be displayed prior to confirming your order based on your postcode and size of order.

    All Items are available to be collected from the store, though please be aware items cannot normally be collected on the same day as ordering.

    Next Day items ordered must all be items currently in stock and held at our distribution warehouse. Orders must be fully completed and terms and conditions agreed to no later than 2.30pm for a next day service. Please note: For a Next Day Saturday service, goods should be ordered by 2.30pm. For larger pallet items on any order date, orders must be placed and accepted before 2.30pm.

    Day Specific Delivery enables customers to select a specific day on which they require their goods to be delivered; this service is not available on all locations or types of delivery.
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