COVID-19 Information:
At Victorian Plumbing, we prioritise the well being and safety of both our customers and the delivery team. As such, we're committed to bringing you the most up to date information to ensure your delivery is as safe as possible for everyone concerned.
COVID-19 FAQs
Q: Can I still order online?
A: Yes, you can still place an order with us and we'll dispatch this as usual.
Q: I'm expecting a delivery, will this still go ahead?
A: Yes, our delivery process is still going ahead as normal. Please continue to use 'Track my Order' regarding delivery date.
Q: When will my order be delivered?
A: Please use the Track My order page to find the latest update for your order. As soon as it's dispatched, we'll email you with tracking information where relevant.
Q: Are you prioritising essentials?
A: Yes, during this time we will be prioritising the delivery of essential products over luxury and non-essential bathroom accessories, to ensure those who urgently need our products get them as swiftly as possible. If this affects your order, we'll let you know.
Q: Can I still return items?
A: Yes, our warehouse is still operating and we're still processing returns.
Q: Is your showroom still open?
A: Our showroom has now reopened. Please be aware we are continuing to follow government guidelines and as such a number of social distancing policies are now in place.
Q: Have your delivery methods changed?
A: Our third party couriers are already operating under contactless delivery methods, please see below for further information.
Q: Can I still get Diamond Delivery?
A: Yes, we are still offering our premium two-person delivery. Contactless delivery will be in place to keep unnecessary contact to a minimum. This service will now be offering an over the threshold delivery which includes delivering to garages, outbuildings or to your doorstep.
Q: Can I still pay using finance?
A: To help get your finance processed and products sent out to you as quickly as possible, we're currently only accepting applications up to £5000.
Q: Can I collect my order?
A: Yes, you can collect your orders from our Formby showroom. However, please be aware we have introduced strict social distancing rules in order to keep both staff and customers safe;
- Please ensure you have proof of purchase ready to show the team.
- A member of the team will call you to arrange a pick up timeslot. Please do not arrive until you have had your timeslot confirmed.
Please be aware all products are housed in a separate off-site warehouse and as such we will contact you when your items are ready for collection.
For those living near to our showroom, we are also offering a local one-person delivery service.
Royal Mail
For the latest delivery information from Royal Mail, please
click here
Courier (Medium Items)
Our delivery providers are currently using a new contactless delivery process to help minimise any contact between parties. The means customers will no longer be asked to sign for their orders. Instead, the delivery driver will take a photo of the parcel being dropped off at the delivery point. This will now form proof of delivery until further notice.
Pallet Deliveries
Our kerbside delivery drivers will continue to leave your delivery pallets outside of your address. In addition to this, they will also remain at least 2 meters away from you or anyone in your property to ensure there is no unnecessary direct or close contact between drivers and customers.
Diamond Delivery Service
Our premium two person delivery service will be temporarily changing to offer an over the threshold service. This includes delivering to garages, outbuildings or to your doorstep. Contactless delivery will be in place with the driver photographing the delivery at its drop off point. Additionally, Saturday delivery service and the packaging removal service have both been suspended. These are temporary measures to help prevent the spread and to keep unnecessary contact to a minimum.
For all delivery types, we will continue to adapt our service in line with government guidance. Please continue to check back for regular delivery updates.
Whatever products you've ordered from us, you'll enjoy a fantastic delivery service to suit your budget and busy schedule.
Further Information
Free Standard Delivery on all orders over £499 to UK mainland delivery addresses (Note: some exclusions apply; Please enter your delivery postcode into the 'Calculate Delivery' form during the checkout process for more information).
All delivery charges are inclusive of VAT. The total delivery charge will be displayed prior to confirming your order based on your postcode and size of order.
All Items are available to be collected from the store, though please be aware items cannot normally be collected on the same day as ordering.
Next Day items ordered must all be items currently in stock and held at our distribution warehouse. Orders must be fully completed and terms and conditions agreed to no later than 12:00 pm for a next day service. Please note: For a Next Day Saturday service, goods should be ordered by 12:00 pm.
Day Specific Delivery enables customers to select a specific day on which they require their goods to be delivered; this service is not available on all locations or types of delivery.