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Delivery Information

  • Whatever products you've ordered from us, you'll enjoy a fantastic delivery service to suit your budget and busy schedule.

  • Free Delivery OfferPlease note due to courier surcharges our free delivery offers are not available to the following locations : Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, Highlands, Northern Ireland, Grampian, Scotland Offshore.

    If you are unsure if you qualify for free delivery, please contact our customer service team on 0345 862 2878.
  • How Will My Order Be Sent Out?

  • Courier Delivery

    S
    M
    L
    • For parcel deliveries, we will use a courier service.
    • The standard parcel service time scale is an estimated 2-7 working days.
    • We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only).
    • Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.
  • Pallet Delivery

    P
    • A pallet service is required on larger items.
    • The standard pallet service time scale is an estimated 2-7 working days.
    • We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only).
    • When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.
    • Our standard pallet service offers delivery to the kerbside, couriers will not be able to move pallets or goods inside the property.
  • Diamond Pallet Delivery

    P
    • This service removes all the common issues found with larger shipments.
    • Your delivery will be handled by a specialist team who are expertly trained in this area.
    • Selecting this option enables you to agree a suitable day for your delivery (from Monday - Friday).
    • Your goods will be taken to the specific room of your choosing upon arrival. All boxes are removed from their pallet and excess delivery packaging & pallets are then removed - which means no more heavy lifting or unwanted delivery packaging.
  • What Size Delivery Can I Expect?

    S
    Small
    Milan Basin Tap
    Example Product Milan Basin Tap
    M
    Medium
    Milan Shower
    Example Product Milan Shower
    L
    Large
    Rondo Wall Hung Basin
    Example Product Rondo Wall Hung Basin
    P
    Pallet
    Kent Single Ended Bath
    Example Product Kent Single Ended Bath
  • How Much Does Delivery Cost? (UK Mainland)

    • S
      Small
    • Standardfrom £3.95
    • Next Day£7.95
    • Day Specific£9.95
    • Pre 12am Day SpecificNot Available
    • Saturday£14.95
    • M
      Medium
    • Standard£6.95
    • Next Day£9.95
    • Day Specific£12.95
    • Pre 12am Day SpecificNot Available
    • Saturday£19.95
    • L
      Large
    • Standard£12.95
    • Next Day£16.95
    • Day Specific£19.95
    • Pre 12am Day SpecificNot Available
    • Saturday£29.95
    • P
      Pallet
    • Standard£24.95
    • Next Day£29.95
    • Day Specific£34.95
    • Pre 12am Day Specific£49.94
    • Saturday£49.94
  • If your order is over £499 you will qualify for Free Standard Delivery (UK Mainland)

    • FREE Delivery
    • StandardFree
    • Next DayNot Available
    • Day SpecificNot Available
    • Pre 12am Day SpecificNot Available
    • SaturdayNot Available
  • Diamond Pallet Delivery (UK Mainland)

    • Next DayNot Available
    • Day Specific£44.94
    • Pre 12am Day SpecificNot Available
    • SaturdayNot Available
  • Can I collect my order instead?

    You can collect your order from our Formby Showroom. At checkout select 'Collect From Store'. We will notify you when your order is ready for collection.

  • Remote Delivery

    If your happen to reside in an area that is considered to be 'remote' by our couriers, you may incure additional delivery charges.

    Remote Areas:
    Channel Islands
    Isle of Man
    Scilly Isles
    Isle of Wight
    Highlands
    Northern Ireland
    Grampian
    Scotland Offshore.

    If you are unsure if you live in a remote area or not, please contact our customer services team on 0345 862 2878.

  • Do You Ship Internationally?

    We are happy to announce our international delivery service for our overseas customers. This service appears as part of the checkout process for international orders and can be found under the 'calculate delivery to rest of world' tab.

    Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. Smaller orders will calculate automatically.

    If you do not see your location or country listed in the checkout process, we may still be able to ship to you.

  • Further InformationFree Standard Delivery on all orders over £499 to UK mainland delivery addresses (Note:some exclusions apply Please enter your delivery postcode into the 'Calculate Delivery' form during the checkout process for more information).

    All delivery charges are inclusive of VAT. The total delivery charge will be displayed prior to confirming your order based on your postcode and size of order.

    All Items are available to be collected from the store, though please be aware items cannot normally be collected on the same day as ordering.

    Next Day items ordered must all be items currently in stock and held at our distribution warehouse. Orders must be fully completed and terms and conditions agreed to no later than 2.30pm for a next day service..

    Day Specific Delivery enables customers to select a specific day on which they require their goods to be delivered;this service is not available on all locations or types of delivery.
  • Returns Information

    Returns Information can be found here

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