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Delivery

COVID-19 Information:

At Victorian Plumbing, we prioritise the well being and safety of both our customers and the delivery team. As such, we're committed to bringing you the most up to date information to ensure your delivery is as safe as possible for everyone concerned.

COVID-19 FAQs

Q: Can I still order online?

A: Yes, you can still place an order with us and we'll dispatch this as usual.

Q: I'm expecting a delivery, will this still go ahead?

A: Yes, our delivery process is still going ahead as normal. Please continue to use 'Track my Order' regarding delivery date.

Q: When will my order be delivered?

A: Please use the Track My order page to find the latest update for your order. As soon as it's dispatched, we'll email you with tracking information where relevant.

Q: Are you prioritising essentials?

A: Yes, during this time we will be prioritising the delivery of essential products over luxury and non-essential bathroom accessories, to ensure those who urgently need our products get them as swiftly as possible. If this affects your order, we'll let you know.

Q: Can I still return items?

A: Yes, our warehouse is still operating and we're still processing returns.

Q: Is your showroom still open?

A: Our showroom has now reopened. Please be aware we are continuing to follow government guidelines and as such a number of social distancing policies are now in place.

Q: Have your delivery methods changed?

A: Our third party couriers are already operating under contactless delivery methods, please see below for further information.

Q: Can I still get Diamond Delivery?

A: Yes, we are still offering our premium two-person delivery. Contactless delivery will be in place to keep unnecessary contact to a minimum. This service will now be offering an over the threshold delivery which includes delivering to garages, outbuildings or to your doorstep.

Q: Can I still pay using finance?

A: To help get your finance processed and products sent out to you as quickly as possible, we're currently only accepting applications up to £5000.

Q: Can I collect my order?

A: Yes, you can collect your orders from our Formby showroom. However, please be aware we have introduced strict social distancing rules in order to keep both staff and customers safe;
  • Please ensure you have proof of purchase ready to show the team.
  • A member of the team will call you to arrange a pick up timeslot. Please do not arrive until you have had your timeslot confirmed.

Please be aware all products are housed in a separate off-site warehouse and as such we will contact you when your items are ready for collection.

For those living near to our showroom, we are also offering a local one-person delivery service.

Royal Mail

For the latest delivery information from Royal Mail, please click here

Courier (Medium Items)

Our delivery providers are currently using a new contactless delivery process to help minimise any contact between parties. The means customers will no longer be asked to sign for their orders. Instead, the delivery driver will take a photo of the parcel being dropped off at the delivery point. This will now form proof of delivery until further notice.

Pallet Deliveries

Our kerbside delivery drivers will continue to leave your delivery pallets outside of your address. In addition to this, they will also remain at least 2 meters away from you or anyone in your property to ensure there is no unnecessary direct or close contact between drivers and customers.

Diamond Delivery Service

Our premium two person delivery service will be temporarily changing to offer an over the threshold service. This includes delivering to garages, outbuildings or to your doorstep. Contactless delivery will be in place with the driver photographing the delivery at its drop off point. Additionally, Saturday delivery service and the packaging removal service have both been suspended. These are temporary measures to help prevent the spread and to keep unnecessary contact to a minimum.

For all delivery types, we will continue to adapt our service in line with government guidance. Please continue to check back for regular delivery updates.


Whatever products you've ordered from us, you'll enjoy a fantastic delivery service to suit your budget and busy schedule.

How Will My Order Be Sent Out?

Courier Delivery

S
M
L
  • For parcel deliveries, we will use a courier service.
  • The standard parcel service time scale is an estimated 2-10 working days.
  • We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only).
  • Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse.

Pallet Delivery

P
  • A pallet service is required on larger items.
  • The standard pallet service time scale is an estimated 2-10 working days.
  • We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only).
  • When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.
  • Our standard pallet service offers delivery to the kerbside, couriers will not be able to move pallets or goods inside the property.

Diamond Pallet Delivery

P
  • This service removes all the common issues found with larger shipments.
  • Your delivery will be handled by a specialist team who are expertly trained in this area.
  • Selecting this option enables you to agree a suitable day for your delivery (from Monday - Friday).
  • Your goods will be taken to the specific room of your choosing upon arrival. All boxes are removed from their pallet and excess delivery packaging & pallets are then removed - which means no more heavy lifting or unwanted delivery packaging.

What Size Delivery Can I Expect?

Small
S
Small
Milan Basin Tap
Example Product Milan Basin Tap
Medium
M
Medium
Milan Shower
Example Product Milan Shower
Large
L
Large
Rondo Wall Hung Basin
Example Product Rondo Wall Hung Basin
Pallet
P
Pallet
Kent Single Ended Bath
Example Product Kent Single Ended Bath

How Much Does Delivery Cost? (UK Mainland)

  • Small
    S
    Small
  • Standard from £3.95
  • Next Day £7.95
  • Day Specific £9.95
  • Pre 12am Day Specific Not Available
  • Saturday £14.95
  • Medium
    M
    Medium
  • Standard £6.95
  • Next Day £9.95
  • Day Specific £12.95
  • Pre 12am Day Specific Not Available
  • Saturday £19.95
  • Large
    L
    Large
  • Standard £12.95
  • Next Day £16.95
  • Day Specific £19.95
  • Pre 12am Day Specific Not Available
  • Saturday £29.95
  • Pallet
    P
    Pallet
  • Standard £24.95
  • Next Day £34.95
  • Day Specific £39.95
  • Pre 12am Day Specific £49.94
  • Saturday £49.94

If Your Order Is Over £499 You Will Qualify for Free Standard Delivery (UK Mainland)

  • Free Delivery
    FREE Delivery
  • Standard Free
  • Next Day Not Available
  • Day Specific Not Available
  • Pre 12am Day Specific Not Available
  • Saturday Not Available

Diamond Pallet Delivery (UK Mainland)

  • Pallet
    Alternate Text
  • Next Day Not Available
  • Day Specific £44.94
  • Pre 12am Day Specific Not Available
  • Saturday Not Available

Can I Collect My Order Instead?

You can collect your order from our Formby Showroom. At checkout select 'In Store Pickup' We will notify you when your order is ready for collection.

Remote Delivery

If you happen to reside in an area that is considered to be 'remote' by our couriers, you may incur additional delivery charges. Remote Areas:
Channel Islands
Isle of Man
Scilly Isles
Isle of Wight
Highlands
Northern Ireland
Grampian
Scotland Offshore.

If you are unsure if you live in a remote area or not, please contact our customer services team on 0345 862 2878.

Do You Ship Internationally?

We are happy to announce our international delivery service for our overseas customers. Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. Smaller orders will calculate automatically.

If you do not see your location or country listed in the checkout process, we may still be able to ship to you. Please call our Customer Service team on 0345 862 2878 or drop us an email at info@victorianplumbing.co.uk and include your Unique Basket Code (click 'Save & Email Basket' in the My Basket page to generate this) and Location.
Further Information
Free Standard Delivery on all orders over £499 to UK mainland delivery addresses (Note: some exclusions apply; Please enter your delivery postcode into the 'Calculate Delivery' form during the checkout process for more information).

All delivery charges are inclusive of VAT. The total delivery charge will be displayed prior to confirming your order based on your postcode and size of order.

All Items are available to be collected from the store, though please be aware items cannot normally be collected on the same day as ordering.

Next Day items ordered must all be items currently in stock and held at our distribution warehouse. Orders must be fully completed and terms and conditions agreed to no later than 12:00 pm for a next day service. Please note: For a Next Day Saturday service, goods should be ordered by 12:00 pm.

Day Specific Delivery enables customers to select a specific day on which they require their goods to be delivered; this service is not available on all locations or types of delivery.

Returns Information

Returns Information can be found here