Milan Modern Thermostatic Shower - Chrome

Hi, If you go on to our website and click on to the live chat facility a member of our customers services team will happily assist you. Thanks. Technical Team.

Hi, If you are looking to purchase a replacement valve the part number is 17BSV. If you contact a member of our customer services team on our live chat facility they will happily assist you. Thanks. Technical Team.

Hi Sam, Sounds like the hot water cartridge requires replacing, if you contact the following company "Ultra Finishing" Contact Number: 01422 417100 and ask for sales department and quote part number MS703, tell them you need a replacement hot cartridge and they will endeavour to sort your problem, also ask for instructions on how to undertake the procedure. Thanks. Technical Team.

Hi Ravinder, If you go on to the Home of Ultra Website and click on the technical link and scroll down there is a video on how to replace your cartridge on a shower valve. Thanks. Technical Team.

Hi Jon, Yes you can source replacement cartridges, if you contact a member of our customer services team and ask them to give you the contact details for a company called Ultra Finishing and when contacting them quote the following valve part number MS703. Thanks. Technical Team.

Hi Mike, You should be able to turn the water temperature down by using the temperature control on the the shower valve, if this does not work you may need to check the thermostatic cartridge. Thanks. Technical Team.

Hi, The actual riser rail is telescopic thus allowing height adjustment. Thanks. Technical Team.

Hi, You need to get your installer back and check that he has connected the hot & cold correctly. The hot on the left and cold on the right. Thanks. Technical Team.

Hi there, Thank you for your question. Two threaded adaptors are included with the item. This will allow the item to be secured into the female irons located in the wall attached to the copper (sold separately) Kind Regards.

Hi, Thanks for your question. If the hot and cold feeds are crossed ( Should be Hot left / Cold right ) on a thermostatically controlled shower valve then you will get temperature control issues. The feeds will need to be crossed over and fitted correctly. You can also have a similar problem with temperature control if the shower valve is designed for balanced feeds i.e. equal hot and cold feed pressures. So if your cold water is fed directly from the incoming mains pressure and your hot is indirectly fed from a hot water cylinder with little head pressure, you can have a similar issue. If none of the above apply then it may be prudent to replace the thermostatic cartridge within the shower valve. I hope this helps and that you get sorted, if you haven't already. Thanks. Technical Team.

Hi, Many thanks for your question Please be advised the MS703 ( MIL002 ) thermostat will shut off the hot water to prevent scalding if cold water fails. Thanks. Technical Team.

Hi, You can only operate one of the functions at any one time, they cannot be operated together. Thanks. Technical Team.

Hi Martin, Thanks for your question. It is a normal occurrence for the head to drip lightly shortly after use but if it is a continuous drip then the "On/Off Cartridge may need replacing. This is part number: SPARE-FLOWCARTRIDGE1. Please contact a member of our customer service team who will be pleased to check if this is covered within the guarantee. Thanks. Technical Team

Hello there, Thank you for your question. This handset can be moved at all times, as shown in the product image there is a push button on the bracket. Kind Regards.

Hi Dave, We do carry replacement Thermostatic Cartridges which should correct the problem you are experiencing. Please contact a member of our customer services team and quote the following part Ref: SPARE-THERMOCARTRIDGE1. They will happily arrange to order one for you. Thank You. Technical Team.

Hi, Unfortunately, there are no smaller sizes currently available. Thank You. Technical Team.

Hi, Yes, you can control the fixed shower head and the handset separately. Thank You. Technical Team.

Hello there, Thank you for your question. Unfortunately not, This is not something that is offered by the supplier. My apologies. Kind Regards.

Hello there, Thank you for your question. Yes, they will be fine. Just be mindful to make sure the pipework is set at 150mm centres. Hope this helps!

Hi there, Please check that the connecting hot & cold pipes are the correct way around. Hot on the left and Cold on the right. Hope this helps!

Hello, Thank you for your question. The working pressure of this shower is between 0.5 to 5.0 bar A combi boiler system would not be an issue. Kind Regards

Hello, Thank you for your question. The working pressure for this item is between 0.5 to 5.0 bar As long as your system provides pressure within these you will be fine. Kind Regards.

Hello, Thank you for your question. Unfortunately, we do not. If the item is within its 12month cartridge warranty please contact our customer services team on info@victorianplumbing.co.uk If outside warranty we may be able to point you in the direction of the manufacturer. Kind Regards.

Hello, Thank you for your question. Yes, the width is 75mm. Kind Regards.

Hello, Thank you for your question. The rail is telescopic so slides within itself. This can only be done once at the time of installation. It is then fixed into place. Kind Regards.

Hello, Yes of course. These are available on the product page. Just scroll down past the product description and you'll see a "DOWNLOAD INSTRUCTIONS" button. Click this to download them as a PDF copy. I have also sent them over on an email to you. Kind Regards.

Hi there Mel, Unfortunatel, we don't sell replacement parts for this product. However, the connection sizes are standard so I recommend using Product Code "MSQH22" for the overhead; if you need the handset use Product Code "SFSH". Just type the aforementioned codes into our search bar. Hope this helps. Shaun

Hello there Lucy, The height of the riser for this Milan Modern Shower is adjustable. The range of 682mm - 1097mm given is from the centre of the bar valve to the centre of the wall fixing point. You would then add 155mm to get the total height. The total maximum height would be 1252mm. All the best, Shaun

Hi Kyle, Unfortunately, extension rails are not currently available for this product. I'm sorry we couldn't assist on this occasion. Please call our Customer Services team on 0345 862 2878 if you wish to discuss this further. All the best, Shaun

Hi Alex, Unfortunately, we are currently unable to source a longer riser for this Milan Modern Thermostatic Shower. I apologise that we could not assist on this occasion. Please call our Customer Service team on 0345 862 2878 if you wish to discuss further. All the best, Shaun

Hi John, EFK001 & EFK002 are not required to install this item. It is supplied with 3/4 inch x 1/2 inch offset connectors to fix onto an internally threaded fitting in the wall. If you require any further assistance with installation please feel free to call us on 0345 862 2878 and we'll help in any way we can! All the best, Shaun

Hello there, This product has 150mm pipe centres, as long as yours match this it will fit.

Hello Steve, Thanks for the enquiry! This product only has one fixing point on the rear of the riser rail so using a second one would not be possible. Cheers! Shaun

Hello, please see the flow rates below: 0.1 Bar - 6 l/m 0.2 Bar - 6.5 l/m 0.5 Bar - 8.1 l/m 1.0 Bar - 13.2 l/m 2.0 Bar - 18.2 l/m 3.0 Bar - 20.2 l/m

Please contact our Customer Services on 0800 862 0878

Hi, the valve has a built-in diverter so you can switch between the handset or the overhead shower head. Thanks.

Hi, when installed the furthest point of the head is 500mm (50cm) from the wall. I hope this helps!

Hi, the hot and cold inlets are at the base where the bar connects to the wall, a hot and cold feed are required. Thank you.

Hi, the product doesn't come with a spout, if you were looking to use this above a bath you could but you would need your plumber to still install bath taps with spout and split the pipework. This should be easy to do for a qualified plumber. Thanks!

Hi, the Milan Shower is a combination of materials. The shower handset and the main shower head are plastic with chrome plating, the thermostatic bar valve and the riser pipe are metal. Shower valve brass and riser kit steel. I hope this helps!

Hi, yes this Milan Modern Thermostatic Shower can be used with a pump. Hope this helps!

Hi, the Milan shower needs a minimum working pressure of between 0.5 to 5.0 bar. I hope this helps!

Hi, if you send an email to info@victorianplumbing.co.uk or contact our customer services on 0845 862 2878 we should be able to help with this. Thanks.

Hi, unfortunately, the manufacturers Coram do not provide different coloured glass options for this product. Sorry we couldn't be more help today.

Hi, the Milan Modern Thermostatic Shower is a complete unit which works off its own thermostatic shower bar. Hope this helps.

Hi, this shower needs a working pressure between 0.5 to 5.0 bar so as long as you are getting this you should be ok. Thanks!

Hi, as long as the pressure is above 0.5 bar, this should be fine. Thanks

This shower can be fitted over a bath or in a shower cubicle.

An instruction guide will be included in the package. Thank you

Hi Tony, we have emailed the instruction manual for the Milan Square Thermostatic Bar Shower Valve & Riser Kit over to you. Thanks.

Hi, please click on the product dimensions on the second tab for measurements regarding the Milan Square Bar Shower Valve. I've also e-mailed them to you.

Hi Deb, this thermostatic shower valve is plumbed in to your hot water system. If you are looking for a shower that attaches to you taps and already have a bath/shower mixer, we would recommend looking in the Slider Rail Kits section of Showers on our site. I hope this helps!

Hi, no, unfortunately the handset of the Milan Thermostatic Shower valve is fixed. Sorry I couldn't help more, please let me know if you require any further information.

The length of the shower head arm for the Milan Square Bar Valve & Riser Kit is 375mm. Thanks.

Hi, Yes the Milan Square Shower Valve is compatible with a combi boiler.

Hi, the two parts of the riser rail attach together with the wall fixing bracket acting like a 'coupling' or similar. This can then be attached to the wall.

Yes this should work fine

You would need to order product code EFK001 - Fast Fit Kit For Bar Valves.

Hi, We would need to know the amount of pressure you have? This system has a working pressure of between 0.5 to 5.0

We don’t recommend a length that you can change this to. The pan has been flush tested for the length of the pipe supplied, if this is reduced it could affect the flushing capability of the pan.

Hi Robert. The shower head on this thermostatic shower can be angled to change the direction of the water spray. Hope this helps

Hi. The fixings on the Milan shower valve and riser kit are compression on to copper pipes. Hope this helps.