Villeroy and Boch O.novo Wall Hung Toilet + Soft Close Seat

Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required.
We always suggest someone is home to accept the delivery, as missing your delivery may result in a re-delivery fee being charged. 

If the courier has left you a calling card you may contact them directly to rearrange delivery for a more convenient time. If you have not received a calling card, we will be able to assist you in re-booking delivery. Please use the live chat function to speak directly to a member of the team, or alternatively email us at info@victorianplumbing.co.uk.

Orders can be updated and modified up until the picking process begins. To amend your order please get in touch via Live Chat or by emailing us at info@victorianplumbing.co.uk.

If you would like to upgrade your delivery or arrange to split your delivery, you can do this via the help centre.
Please note, once your order has begun to be picked at our warehouse, you will not be able to make any further additions.

Yes, please get in touch with the team either via live chat or at info@victorianplumbing.co.uk to arrange a pre-order.

If you are ordering other in-stock items alongside this, please be aware your shipment will be held until all items are ready to be dispatched. If you would like to arrange a split delivery, please let the team know as soon as your order is confirmed.

We can only deliver and accept signatures from the delivery address as per the order.

Larger pallet couriers will contact you on the day to let you know a rough time for delivery, due to the size and cost, a signature is always required. Small parcel couriers may leave these with a neighbour if no one is home to accept delivery and leave an appropriate calling card if so. 

We always suggest someone is home to accept the delivery, as missing your delivery may result in a re-delivery fee being charged.