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Returns Information

1 Authorise your
return through
the Victorian
Plumbing website
2 Wrap the item in the original packaging, clearly marking your return number on a separate sheet. Do not mark your original packaging
3 Send the item back to our depot
4 Once our depot
receives your return we
will begin processing
Up to
10
Days
5 Your refund can take
up to 10 Working days from
date of us receiving you
return
  • If you would like to return an item to us we will arrange your credit card / paypal account to be credited. You can authorise your return below.
  • Unwanted items cannot be returned after 30 days of receipt of goods.
  • We must be notified of any items that arrive damaged within 48hrs of receipt of goods.
  • Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.
  • We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.
  • If you are returning an unwanted item it must not be damaged or marked.
  • You may be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.
  • When returning your item please make sure to include your order number and also the reason for the return.
Frequently Asked Questions
What is your returns address?
The address you need to return any items to is:

Victorian Plumbing
1-4 Potter Place
Pimbo
Skelmersdale
Lancashire
WN8 9PW
Do you offer a collections service?
Unfortunately we do not offer a collection service
How long does the returns process take?
Once goods are received back to us, returns normally take between 7 to 10 working days to process.
I have more queries regarding returning an item, who should I ask?
Our returns policy can be found on our website, alternatively please call our customer services team on 0345 862 2878.
Authorise Return
To receive a returns authorisation number,
please enter your order number and email.
Return Policy
1. Order Cancellation

We hope that your purchase is exactly what you wanted, however we understand that occasionally, an issue may occur with your chosen items. Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. Should this be the case, our customer service team is here to help you. You have the right to cancel your order at any time before the goods are dispatched or within 30 days of receiving them.

You can notify us of your intention to cancel either by email, telephone or in writing. It is recommended however, that you contact us either by phone or by via email as we cannot allow for any delays in mail deliveries by your chosen carrier.

Cancellation and Return of Goods

Please note : we cannot accept returns at our depot in person. Please arrange for a courier, or alternatively, you can leave your returns in person at our Formby Showroom.

If you change your mind on your purchase and no longer want the items, we will accept returned goods provided it is within 30 working days of receipt. You will be responsible for the return of the products and all costs associated with this.
All cancelled goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

Please note: we are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.
2. Return of Faulty Goods Received

We ask that customer fully inspect all products received on the day of delivery. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. During the process of inspecting, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution, however damaged goods reported within 30 days are subject to your usual statutory rights.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.
3. Warranty & Guarantees

All products from Victorian Plumbing come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.
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