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Refund Query

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Returned Item / Refund Query
 

If you have returned an item to us and are waiting on a refund, you must wait at least 10 days from when the item arrives with us for the return to be processed. We'll email you when your goods are processed. Following this, please allow your bank's normal processing time for the funds to appear in your account.

 

You must allow this time to pass before contacting us regarding a refund. In nearly all instances, refunds will be processed within this timeframe. In the exceptional circumstances where this hasn't occured or you believe there is a mistake with the value refunded, please use the form below to contact us.