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Report Faulty Item

Enter your unique order number and the email address you made the order with to retrieve all your information.

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Faulty Item Report

We are extremely sorry to hear you are having problems with your goods. In order for us to resolve the problem, please fill out the form below and we will do our best to help.

If your goods have arrived damaged or developed a fault, we will need images of the problem. Please attach images to this form in order for us to speed up the resolution. Please include a photograph of the goods, the problem and also of the packaging.

If you would like to add any further photographs or details to your case, you'll be able to respond to our issue acknowledgement email. You'll normally receive this a few minutes after completing the form below.

Please explain your issue below. If you need help adding photos to the form, please read our photos FAQ.