Our site uses cookies for essential functionality, analytics and for ads personalisation. By using this site, you agree to our use of cookies as described in our cookie policy.

Report Damaged/Missing Item

Order Number:
Order Date:
Order Dispatched:

You can not update Delivery Service, as you have already selected highest Delivery Service. Please contact Customer Service for further assistance.


We are extremely sorry to hear you are having problems with your goods. In order for us to resolve the problem, please fill out the form below and we will do our best to help.

If your goods have arrived damaged or developed a fault, we will need images of the problem. Please attach images to this form in order for us to speed up the resolution. Please include a photograph of the goods, the problem and also of the packaging.

If you would like to add any further photographs or details to your case, you'll be able to respond to our issue acknowledgement email. You'll normally receive this a few minutes after completing the form below.

* Required Fields
Explain Your Issue
Photos FAQ

Upload up to 5 photos

Photos FAQ
Here Are Some Example Photographs
Damaged image Damaged image

We can only accept photographs in JPG / PNG Format. Maximum size of 5MB per single image

  • Take photos of the damage and save them to your computer or device.
  • By pressing the "Upload Photos" button you can select which photos you want to attach to your enquiry.
  • Type your comments in the text box and press submit.