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We're extremely busy! Our team are currently working hard to dispatch a huge volume of orders under COVID-safe measures. We're currently behind in both dispatching orders and responding to customer service requests, but we're catching up. Our current dispatch timeframe is up to 15 days. We're extremely sorry for the delay and we hope to get your order to you as soon as possible.

Please note, all delivery dates are given as an estimate. We strongly advise against booking any tradespeople or undertaking preparatory work until your order has arrived and has been checked. We'll email you when your order is dispatched.

For customer service requests, we are working through these in turn and we'll get back to all customers as quickly as possible. Urgent issues such as damaged or missing items, alongside issues with deliveries are being prioritised by a dedicated team who will respond as soon as possible.