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Contact Us

Problem, question or feedback? You can contact us in lots of different ways. Our dedicated customer service team are available 8.30 am to 9.00 pm Monday to Friday and 8:30 am to 5:00pm Saturday and Sunday.
If you want to check up on your order, you can do so by heading over to our Track Order page and entering your Order Number . This will give you a live update on the status of your order so you can be sure you are kept in the loop throughout the order process.
You can call free on 0800 862 0878, during the following hours: 
8.30 am to 9.00 pm Monday to Friday and 8:30 am to 5:00pm Saturday and Sunday..

Please note, our customer services representatives can only answer queries between 8.30am and 6pm on weekdays, due to our courier and manufacturer enquiry channels closing at this time. Lines will be open for ordering between 6pm and 9pm.
Our office and showroom are located in Formby, Merseyside. You can pop in anytime to see our products in person and speak with one of our knowledgeable advisors. Victorian Plumbing
Diamond House, 41 Stephenson Way, Formby Business Park, Formby, L37 8EG
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