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Contact Us

We're extremely busy! Our team are currently working hard to dispatch a huge volume of orders under COVID-safe measures. We're currently behind in both dispatching orders and responding to customer service requests, but we're catching up. Our current dispatch timeframe is up to 15 days. We're extremely sorry for the delay and we hope to get your order to you as soon as possible.

Please note, all delivery dates are given as an estimate. We strongly advise against booking any tradespeople or undertaking preparatory work until your order has arrived and has been checked. We'll email you when your order is dispatched.

For customer service requests, we are working through these in turn and we'll get back to all customers as quickly as possible. Urgent issues such as damaged or missing items, alongside issues with deliveries are being prioritised by a dedicated team who will respond as soon as possible.

Email

We aim to get back to you within 24-48 hours, but it'll normally be much sooner.

Chat

We can offer you instant information and answer questions using our virtual assistant below, by clicking 'Need Help? Start Here'. If we're unable to answer your question, we'll put you through to an agent during office hours who'll be able to help.

Call

Please note, our phone lines for general customers are closed due to COVID-19. The customer support team are working exclusively on email contacts for the quickest possible service. Please email us at: .

Our phone lines for business/trade customers remains open, but please be aware we're unable to handle enquiries from non-trade customers on this line.

Office & Showroom

Our showroom has reopened to customers. Please be aware we are continuing to follow government guidelines and as such a number of social distancing policies are now in place.

Victorian Plumbing 43 Stephenson Way, Formby Business Park,
Formby,
L37 8EG

Getting to the Victorian Plumbing Showroom

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