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Contact Us

Quick Help

Frequently Asked Questions

Need to speak with somebody?

Speak To Somebody Now

Start by speaking to our virtual assistant, this can help provide you with answers to even more questions, and offer you advice on what to do next. If the assistant is unable to help, you can connect to a member of our team who will be able to assist you during the office hours listed.
Start now by clicking the button below.

Live Chat Agent Hours:
Monday
8:00am - 8:45pm
Tuesday
8:00am - 8:45pm
Wednesday
8:00am - 8:45pm
Thursday
8:00am - 8:45pm
Friday
8:00am - 8:45pm
Saturday
8:30am - 4:45pm
Sunday
9:30am - 5:45pm
Bank Holidays
9:30am - 5:45pm

Other Ways To Get In Touch:

Email

You can email us at . Our normal response time is 2 working days, but please note that we are currently experiencing some delays. We promise to get back to you, it'll just take a little longer than we would like.

Phone:

Please note, our phone lines are for Trade customers only and we are unable to take telephone queries regarding general orders over the phone.

Trade and business customers can speak to our dedicated trade team regarding orders, product information and more. To find the contact details for your trade account manager, head to your trade account.

Write To Us:

Need to write us? You can reach us at our address below. Please note - this is not the correct address for product returns. For further information on returns, visit our help centre. Victorian Plumbing
22 Grimrod Place,
Skelmersdale,
WN8 9UU
United Kingdom