Return Policy

1. Order Cancellation

You have the right to cancel your order at any point before the goods are dispatched or within 7 working days of receipt of goods. You must notify Victorian Plumbing of your intent to cancel by one of the following methods - Telephone , Email , or in writing :

Phone / Email

Info@victorianplumbing.co.uk

0800 012 4489

With written cancellation we cannot allow for delays in mail deliveries by your chosen carrier, we therefore would always recommend telephone or Email notification.

Cancelation and Return of Goods

If you change your mind for whatever reason and simply do not want any of the products purchased, as long as it is within 7 working days of receipt of goods, we will accept returned goods in accordance with the above point 1. Cancellation Procedure, however you (the customer) shall be responsible for the return of products and all costs associated with this.

All goods cancelled must be returned in its original packaging and in a re-sellable condition, we will not accept and cannot refund any items that are damaged whilst in your possession or in transit back to us.

Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalization or items custom manufactured to your specification.

2. Return of Faulty Goods Received

We ask that customers fully inspect all products received on the day of delivery, we must be notified of any items that arrive faulty or damaged within 24hrs of receipt. For this we advise telephone or Email notification. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send the goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

3. Warranty & Guarantees

All products from Victorian Plumbing come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer's warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.